About
Web design Optimisation Automation
Support

Terms of Use

Last updated: July 2026

1. Who We Are

These Terms of Use ("Terms") apply to C3PO Consulting, Christie Patrick O'Callaghan ("we", "us", "our"), a web design, web optimisation, SaaS development, and AI automation/business process automation consultant based in the United Kingdom, offering services to clients in the UK and internationally.

By using our website, purchasing our services, or subscribing to our tools, you ("you", "the user", "the client") agree to these Terms.

2. What We Offer

We provide:

  • One-off web design and website optimisation projects
  • Ongoing website support packages
  • SaaS tools and business automation products, available on a subscription basis

Specific deliverables, timelines, and pricing for individual projects will be set out separately in a proposal, quote, or service agreement — these Terms cover general use of our website and services, not the specifics of any one project.

3. Acceptable Use

When using our website or services, you agree not to:

  • Scrape, harvest, or extract data from our website using automated tools without our written permission
  • Use our website or tools for any unlawful purpose or in breach of any applicable law or regulation
  • Repost, republish, resell, or redistribute our content, designs, code, or materials without permission
  • Attempt to gain unauthorised access to our systems, accounts, or SaaS tools
  • Interfere with or disrupt the operation of our website or tools (e.g., introducing malware, overloading servers)
  • Misrepresent your identity or impersonate another person or business
  • Use our SaaS tools in a way that breaches their specific usage guidelines or fair use limits (set out separately where applicable)

We reserve the right to suspend or terminate access for anyone who breaches these rules.

4. Accounts

Some services — particularly subscription support packages and SaaS tools — may require you to create and maintain an active account.

  • You're responsible for keeping your login details secure and confidential
  • You're responsible for all activity that happens under your account
  • Let us know as soon as possible if you suspect unauthorised use of your account
  • We may suspend or close accounts that breach these Terms, are inactive for extended periods, or where subscription payments lapse

5. Purchases, Support Packages, and Subscriptions

  • One-off website designs: Paid for as agreed in your project quote or contract. Specific terms (payment schedule, revisions, ownership handover) will be detailed in your individual agreement.
  • Ongoing support packages: Billed on the agreed recurring basis. Cancellation terms will be set out in your specific package agreement.
  • SaaS tool subscriptions: Billed on a recurring basis (e.g., monthly/annually). Access to a tool depends on an active, paid subscription. Details on cancellation, refunds, and data handling upon cancellation are covered in a separate SaaS-specific agreement or subscription terms; these are available with the specific tool when you sign up or agree to its use.

6. Use of AI Tools and Automation

  • Development Workflow: We reserve the right to utilise Artificial Intelligence (AI) software, large language models (LLMs), and automated development workflows to assist in generating code, wireframes, content, or system architectures. All AI-assisted deliverables are subject to human review, testing, and validation prior to final client deployment.
  • Intellectual Property: Subject to full payment of fees, all intellectual property rights in bespoke deliverables created for the Client shall transfer to the Client as specified in our Master Services Agreement, irrespective of the software or AI tools used in their creation.
  • Algorithmic & Automated Tool Disclaimer: Where we provide software, SaaS utilities, or automated tools (e.g., estimation calculators or data processing scripts), outputs are generated based on mathematical models and user inputs. These outputs are provided for informational and planning purposes only and do not replace professional engineering, legal, or financial sign-off.

7. Intellectual Property

  • All website content, branding, code, and materials we create remain our property unless otherwise agreed in writing (e.g., upon full payment and handover of a completed website design).
  • You retain ownership of any content, data, or materials you provide to us for use in your project.
  • SaaS tools, their underlying code, and associated intellectual property remain our property; subscribing grants you a licence to use the tool, not ownership of it.

8. Our Rights

We reserve the right to:

  • Update or change our website, services, or these Terms at any time (we'll aim to give reasonable notice of material changes)
  • Suspend or discontinue any part of our website or services
  • Refuse service to anyone who breaches these Terms or acts in a way that's harmful to our business or other users

9. Limits of Liability

  • Our website and general information are provided "as is." We aim for accuracy but don't guarantee the website will always be error-free or uninterrupted.
  • To the fullest extent permitted by law, we're not liable for indirect or consequential losses arising from your use of the website or services.
  • This section doesn't limit or exclude liability that can't legally be limited or excluded (for example, liability for death or personal injury caused by negligence, or fraud).
  • Specific liability terms for paid projects and subscriptions should be detailed in individual service agreements or contracts.

10. International Clients

While we're based in the UK, we work with clients globally. These Terms are governed by the laws of England and Wales, unless otherwise agreed in a specific client contract.

11. Contact

Questions about these Terms can be sent to: [email protected]